Application of Malaysian Law
This Governing Law provision applies to the website and business activities of ENGINE EXCELLENCE SDN BHD, Registration No. 202501046226 (1647634-D).
The use of https://engineexcellence.asia/, all orders placed through it and all transactions between the Company and its customers shall be governed by and interpreted according to the applicable laws of Malaysia.
This includes matters involving:
Website access and product information.
Automotive product orders and payments.
Shipping and delivery arrangements.
Order cancellation requests.
Returns, refunds and exchanges.
Customer information and privacy.
Product complaints and related disputes.
Customer Rights
Nothing in the Company’s policies is intended to exclude or restrict any customer right or legal protection that cannot lawfully be excluded under Malaysian law.
If any provision conflicts with a mandatory legal requirement, the mandatory requirement will apply to the extent of the conflict.
Direct Resolution of Disputes
Customers should first give ENGINE EXCELLENCE SDN BHD a reasonable opportunity to investigate and resolve a complaint.
A customer submitting a complaint should provide the relevant order number, explanation of the issue and available supporting documents, photographs or videos. Complaints may be emailed to engine_excellence@outlook.com.
Both parties should attempt to resolve the matter through reasonable and good-faith communication before commencing formal proceedings.
Jurisdiction in Malaysia
Any dispute that cannot be resolved through direct communication shall be subject to the appropriate courts, tribunals or legal authorities of Malaysia.
By accessing the website or purchasing from ENGINE EXCELLENCE SDN BHD, the customer acknowledges that Malaysian law applies to the relevant transaction and business relationship.
Unenforceable Provisions
If a competent court or authority determines that part of a Company policy is invalid or unenforceable, that part will be limited or removed only to the extent necessary.
All remaining provisions will continue to remain valid and enforceable.
No Waiver of Rights
A delay or failure by ENGINE EXCELLENCE SDN BHD to enforce a right or policy provision does not mean that the Company has waived that right.
Any waiver must be clearly confirmed and will apply only to the specific circumstances for which it was given.
Related Website Policies
This Governing Law provision should be read together with all other policies published on https://engineexcellence.asia/, including its Terms and Conditions, Shipping Policy, Cancellation Policy, Privacy Policy and Return, Refund and Exchange Policy.