ENGINE EXCELLENCE SDN BHD respects the privacy of customers and visitors who access https://engineexcellence.asia/. This Privacy Policy explains the types of personal information we may collect, how the information is used and the measures taken to protect it.
By browsing our website, placing an order or communicating with us, you acknowledge the data practices described in this Policy.
Information We Receive
Depending on how you use the website, we may collect:
Name and contact number.
Email address.
Billing and delivery addresses.
Product selections and order history.
Transaction references and payment status.
Customer service communications.
Vehicle model or compatibility information submitted by the customer.
Photographs, videos and supporting evidence submitted for product claims.
Device, browser, IP address and website activity information.
Cookie and shopping cart information.
Complete bank card details are normally processed by the relevant payment service provider and are not directly stored by ENGINE EXCELLENCE SDN BHD.
How Personal Information Supports Our Services
We may use the information collected to:
Confirm and fulfil automotive product orders.
Verify payment and transaction status.
Prepare products and arrange delivery.
Provide shipping and order updates.
Respond to product and compatibility enquiries.
Review cancellation, return, refund or exchange requests.
Maintain accounting and business records.
Detect suspicious orders and prevent fraudulent activity.
Improve website performance and customer experience.
Meet legal, regulatory and administrative requirements.
Provide optional promotional communications where consent has been given.
Vehicle Information
Customers may voluntarily provide vehicle details when asking about the compatibility of a headlamp, multimedia player, key shell, dash camera or other automotive product.
This information may be used to understand the enquiry and provide general product assistance. Customers remain responsible for verifying compatibility and obtaining professional advice or installation where necessary.
Payment and Delivery Providers
Personal information may be shared with trusted service providers when necessary to process an order or operate the website. These providers may include:
Payment gateways and financial institutions.
Courier and logistics companies.
Website hosting and maintenance providers.
Security and fraud prevention services.
Analytics or performance service providers.
Accountants, auditors and professional advisers.
We do not sell or rent customers’ personal information to third parties.
Information may also be disclosed to regulators, government authorities or enforcement agencies where disclosure is required by law.
Cookies
The website may use cookies and related technologies to:
Maintain shopping cart functions.
Remember website preferences.
Support the checkout process.
Understand general visitor activity.
Improve website speed and usability.
Protect the website against misuse.
Customers may manage cookies through their browser settings. Disabling necessary cookies may cause parts of the website to function incorrectly.
Security Measures
ENGINE EXCELLENCE SDN BHD uses reasonable organisational and technical measures to reduce the risk of unauthorised access, misuse, loss, alteration or disclosure of personal information.
However, no online transmission or electronic storage system can be guaranteed to be entirely secure. Customers should protect their devices, account information and passwords.
Information Retention
Personal data will be retained only for as long as reasonably necessary to fulfil the purposes described in this Policy.
Certain order, payment and communication records may be retained for accounting, legal compliance, fraud prevention, customer support and dispute resolution.
Customer Requests
Subject to applicable requirements, customers may contact us to:
Ask about the personal information held by the Company.
Request correction of inaccurate or incomplete information.
Withdraw consent for optional promotional messages.
Raise a concern about the handling of their information.
Identity verification may be required before personal information is disclosed, updated or removed. Some records may continue to be retained when required for legal, transaction or security purposes.
External Websites
The website may contain links to services or pages operated by third parties. Their content, security and privacy practices are independently controlled and are not governed by this Policy.
ENGINE EXCELLENCE SDN BHD is not responsible for how an external website collects or processes information.
Policy Changes
This Privacy Policy may be updated when our business practices, website functions or legal obligations change. The revised version will apply after it is published on the website.
Privacy enquiries may be submitted to engine_excellence@outlook.com. This Policy is maintained by ENGINE EXCELLENCE SDN BHD, Registration No. 202501046226 (1647634-D).